See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

All books are described in full, including all deficiences.
Prices are net, in Euro, and including taxes. Shipping, and bank costs are additional against cost. We will quote the total cost by email before delivery.
Payment is due in advance. Institutions, libraries and known customers may be invoiced.
Payments accepted:
- from Euro countries: bank transfer (free or low cost with IBAN and BIC numbers)
- Paypal
All books must be paid within 14 days after date of invoice. Non-observance of this period will result in extra administration costs to be charged to the buyer's account. Books remain bookdealer's property until full remittance has been made.
Shipping is at bookseller’s risk. The bookseller may decide, in consultation with buyer, to register or insure shipment. This will be added to the shipping cost.
Returns within 7 working days. Previous notification by email or phone will be appreciated. The price of the book (not the shipping cost) will be restituted.
In case the return results from an incomplete description full restitution will be made. Returns should arrive at the bookseller in the same condition as received. Shipping is at sender's risk.


Verkoopvoorwaarden

Alle boeken zijn volledig beschreven, inclusief alle gebreken.
Prijzen zijn netto, in euro en inclusief BTW. Verzend- en bankkosten worden tegen kostprijs doorberekend. U ontvangt vooraf een opgave van het totaalbedrag per e-mail.
Boeken worden tegen vooruitbetaling geleverd. Aan instellingen, bibliotheken en bekende klanten kan eventueel met factuur worden geleverd.
Betaling kan geschieden via bank- en paypaloverschrijving. Binnen de Europese Unie kan door middel van IBAN en BIC worden betaald.
Betaling dient binnen 14 dagen na dagtekening van de factuur plaats te vinden. Indien deze termijn niet in acht wordt genomen, zijn de daaruit voortvloeiende administratiekosten voor rekening van de koper.
Geleverde boeken blijven eigendom van de verkoper totdat volledige betaling heeft plaatsgevonden.
Het verzenden van de bestelde boeken is voor risico van de verkoper. Verkoper behoudt zich het recht voor, na overleg met de koper, de goederen verzekerd en/of aangetekend te verzenden. De hieruit voortvloeiende kosten worden doorberekend aan de koper.
Elke aankoop kan binnen 7 dagen na ontvangst, zonder opgaaf van reden, aan verkoper retour worden gezonden (een voorafgaande kennisgeving per e-mail of telefoon wordt op prijs gesteld), waarna restitutie van het aankoopbedrag (uitgezonderd de verzendkosten) binnen 30 dagen volgt.
Is de retourzending een gevolg van een onvolledige beschrijving, dan wordt het aankoopbedrag inclusief verzendkosten + retourport gerestitueerd. Retourzendingen dienen verkoper in dezelfde staat te bereiken als waarin ze aan koper verzonden werden. Het risico van retourzending ligt geheel bij de afzender.

See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

We require payment in advance of shipping, except where a regular account has been created (Academic Libraries only). We always post 1st class and Airmail, every weekday! All shipping quotes are based on fast efficient service with the best possible packaging. Insurance or tracking is available on all packages subject to an extra charge.
Standard delivery charge is based on average weight of books - about 0.9Kg. Heavy items (over 1.5Kg) may require extra postage depending on destination. We'll e-mail you if necessary. Contact us direct with any queries, special requests or quotes for specific orders.
We accept all credit and debit cards (Visa, Mastercard, American Express etc), £, $ and € bank transfers, Paypal, cheques etc.

Refunds

Returning unwanted goods
7 days to cancel purchase for non-faulty goods

In the EU, you have the right to cancel your on-line purchase within seven working days.

This seven-day “cooling off” period begins on the day when you receive your purchase.

You can choose to cancel your order for any reason within this time frame – even if you simply changed your mind.

We will give you a refund within 30 days. This refund must include any shipping charges you paid when you made your purchase.

Although you have a right of refund, you will have to pay the postage costs of shipping goods bought on-line back to us.

Worldwide returns:

Our voluntary returns guarantee: You may return, for a full refund, any item ordered from us within 30 days of receipt, provided it is in perfect condition.

Please contact us to obtain a returns authorisation by completing and returning this cancellation form, emailing (books@psychobabel.co.uk) or telephoning +44(0)1235 861411. You will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty. It is your responsibility to ensure safe return of the item.

If you return a high-value item, we recommend you use a recorded delivery service. Once we've received your item, we'll refund the same means of payment as you used to make your purchase. This returns guarantee doesn't affect your statutory rights and therefore doesn't affect your right of cancellation described above.
Emails are usually answered within 24 hours, except at weekends.
Shipping/Delivery Times
We ship orders from Monday to Friday and all orders received and paid for before 3:00pm are sent the same day. Orders placed on weekends or Bank Holidays are shipped the following business day.

UK packages are sent via Royal Mail. International orders are shipped via Royal Mail's airmail service. Expedited courier deliveries can be arranged. Please contact us for a quote.

Heavy orders (over 5kg UK or international) are usually shipped via private couriers. If your order is for a particularly heavy book or a volume set, please contact us with your shipping address and we will quote your total cost - the price of your order plus shipping costs - before you place your order.
Postal Insurance and special delivery is available at extra cost - simply let us know and we'll quote your total order amount, including p&p for whatever service you require.